During Promotions (Private Sale, Sale ...), processing periods may take up to 8-10 days or more.
An e-mail notification with DHL tracking details will be sent once your order has shipped successfully.
Signature is required for all orders. After 3 unsuccessful delivery attempts the package will be returned to us.
Andorra, Austria, Belgium, Cyprus, Denmark, Estonia, Finland, Spain, Germany, Greece, Italy, Ireland (Republic of), Lithuania, Luxembourg, Latvia, Malta, Netherlands, Portugal, Sweden, Slovenia, Slovak Republic, United Kingdom:
DHL EXPRESS STANDARD - PICKUP DELIVERY - 2 TO 3 WORKING DAYS - Free
DHL EXPRESS STANDARD - HOME DELIVERY - 2 TO 3 WORKING DAYS – Free
All other countries:
DHL EXPRESS STANDARD - PICKUP DELIVERY - 2 TO 3 WORKING DAYS - Free
DHL EXPRESS STANDARD - HOME DELIVERY - 2 TO 3WORKING DAYS – Free
Refund Policy
At Cup of Stars International, each item is custom-made specifically for you once your order is placed.
Because of the personalized nature of our products, we do not accept returns, exchanges, or cancellations after an order has been confirmed.
However, if your item arrives defective, damaged, or not as described, we are happy to offer an exchange.
To request an exchange, please contact our support team within 7 days of delivery, providing clear photos of the issue and your order details.
We will carefully review your case and arrange a replacement if applicable.
Please note that we do not issue refunds under any circumstances, except in cases where a replacement is unavailable.
For assistance, please reach out to us at bilgi@cupofstars.co